ABOUT / FAQ's
WHO IS THE WATCH SPY?
Since 2012 TWS has been buying and selling quality, authenticated pre-owned watches and mainly specialising in Rolex 'Sports series', Omega, Cartier and other high-end brands. Our intention is to supply the best watches we can source and sell at the most competitive prices. We take pride in our customer service levels and our mission is to make the watch buying process as smooth as possible.
CAN I PART EXCHANGE OR SELL YOU MY WATCH?
We can certainly consider your own watch in part exchange subject to the usual due diligence checks we carry out when evaluating any watch we are considering purchasing. We would also always endeavour to give you the fairest price possible within our capabilities especially to help you acquire your desired future purchase.
CAN YOU FIND A WATCH FOR ME?
Because of our extensive trade contacts we would be very happy to find you the watch of your dreams. if we don’t have the watch you are searching for in stock then we would do our best to source one for you.
HOW DO YOU ACCEPT PAYMENT?
The fastest and most cost-effective way to pay is via direct bank transfer after we send you an invoice. We also accept all major credit and debit cards although processing fees may apply. Just let us know how you intend to pay beforehand and we will be happy to discuss the options with you. Please note however, that items can only be released subject to cleared funds.
WHAT ARE YOUR DELIVERY OPTIONS?
After the payment has cleared into our bank account your watch can either be shipped to you via DHL Special Delivery or collected from our Tunbridge Wells office whichever is the most convenient for you. Please kindly note that we do not ship outside of the United Kingdom.
WHAT WARRANTY DO YOU OFFER?
All of our watch sales are backed up with a 12 month warranty which is applied at the date of purchase and does not affect your statutory rights. For full details of our warranty please see our terms and conditions here.